Frequently Asked Questions
Have questions about therapy, scheduling, or what to expect at Crossroads Family Therapy? Our FAQ page is here to guide you every step of the way — with clear, compassionate answers to help you feel confident in starting your journey toward healing and growth.
We understand that starting therapy can bring up questions and concerns. Here are some of the most common questions we receive — and honest answers to help you feel more comfortable taking the next step.
Do you offer individual, couples, or family therapy?
Yes. We offer individual therapy, couples therapy, and family therapy at Crossroads.
What can I expect in my first session?
Your first session is an opportunity for us to learn about your concerns, history, and goals for
therapy. We discuss what brings you to therapy and develop a plan that feels supportive for you.
therapy. We discuss what brings you to therapy and develop a plan that feels supportive for you.
How many sessions do I need in therapy?
You would have to commit to 10 sessions at least, on a weekly basis. Otherwise, therapy length would vary depending on your needs and goals. Some clients benefit from short-term focused work, and others prefer long-term support.
How often are sessions scheduled?
It would be best to have sessions scheduled on a weekly basis for the first 10 sessions, so you can benefit from your time in therapy. Session frequency can be adjusted over time based on your goals, progress, and availability.
How long is each session?
Sessions are 50 minutes long. Clients may ask for extended sessions depending on therapists’ availability, but will be charged for the extra time.
Do you offer in-person or virtual sessions?
We prefer in-person therapy, however, we provide both in-person and secure telehealth sessions.
What platform do you use for online therapy sessions?
We use a HIPAA-compliant telehealth platform to ensure your privacy and confidentiality. A link will be sent to you through your portal, prior to each virtual session.
Do you offer sliding scale rates?
We offer sliding scale options based on financial need. Please inquire during intake.
What payment methods do you accept?
We accept credit/debit cards, cash, check, and Zelle. Payment is due at the end of each session.
Do you charge for late cancellations or missed sessions?
Yes. We require at least 24 hours’ notice for cancellations or rescheduling. Late cancellations and missed sessions may incur a full-fee charge.
How do I know if therapy is right for me?
If you’re struggling with stress, emotions, relationships, or life changes, therapy can provide clarity, support, and tools to help you cope. We offer free 10-15 minute consultations to help determine the best fit.
Is what I share in therapy confidential?
Yes. Your privacy is protected by law. Information you share in therapy remains confidential unless you provide written consent for release of information.
I’m anxious about calling to make an appointment with a therapist. Is that normal?
It’s completely normal to feel nervous before reaching out for therapy. Many people worry about being judged or not knowing what to say. Therapists expect this — we’re trained to help you through those exact feelings. Taking that first step shows courage, not weakness.
What are some common reasons people start therapy?
People come to therapy for many reasons — to feel better, gain support, understand themselves, manage anxiety or depression, or learn healthier ways to cope with stress and relationships. You don’t have to have everything “figured out” to begin therapy.
What is the first therapy session like?
Your first session is simply a conversation. Your therapist will welcome you, explain how sessions work, and discuss confidentiality. You won’t be pressured to share everything right away — the goal is to help you feel comfortable and start where you are.
We’re struggling after infidelity. How do we find the right therapist for us?
Seeking help after infidelity is difficult — but also the first step toward healing. Look for a licensed marriage and family therapist (LMFT) or couples counselor experienced in infidelity recovery. Many use research-based methods such as Emotionally Focused Therapy (EFT) or the Gottman Method to guide couples toward rebuilding trust and intimacy.
We’re struggling after infidelity. How do we find the right therapist for us?
Seeking help after infidelity is difficult — but also the first step toward healing. Look for a licensed marriage and family therapist (LMFT) or couples counselor experienced in infidelity recovery. Many use research-based methods such as Emotionally Focused Therapy (EFT) or the Gottman Method to guide couples toward rebuilding trust and intimacy.
Why is it important to find a therapist who understands the root causes of the affair?
Affairs are often symptoms of deeper issues like emotional disconnection, unmet needs, resentment, or poor communication. A skilled therapist helps uncover those root causes, create accountability without blame, and build a foundation for lasting change.
Can therapy help rebuild trust after an affair?
Yes — though trust takes time and consistent effort. Therapy supports both partners in rebuilding through transparency, honest communication, empathy, and patience. With dedication, trust can be restored and even strengthened.
Is it possible to reconnect emotionally and physically after an affair?
Reconnection is possible when both partners commit to the healing process. Therapy focuses on restoring emotional safety, rebuilding affection, rekindling friendship, and creating new agreements and boundaries that honor each partner’s needs.
Can therapy truly heal a marriage after infidelity — and how long does it take?
While every couple’s timeline is unique, many who stay engaged in therapy report that, over time, the relationship becomes stronger and more authentic than before. Healing involves ongoing sessions to rebuild communication, intimacy, and emotional understanding at a deeper level.
I think I’m experiencing grief. Can therapy really help me make sense of what I’m feeling?
Absolutely. Grief is a natural response to loss, but when it becomes overwhelming, it can resemble depression — leaving you numb, hopeless, or unable to function. A therapist helps you identify what’s grief, what’s depression, and how to move through each with compassion and support.
Still have questions?
Every story is different — and so is every path to healing.
Contact us today to schedule a consultation or speak with a licensed therapist.